Support
Help with Pennifly
We answer every message within one business day. Email contact@pennifly.com and include the email address on your account.
Contact
- Support email: contact@pennifly.com
- Response time: within 1 business day (Mon-Fri, CET)
- Languages: English and Norwegian
Frequently asked questions
I didn't get my sign-in code
Codes are sent from contact@notify.pennifly.com. Check spam and promotions, wait 60 seconds, then tap “Send a new code”. Still nothing? Email us and we'll confirm your account manually.
How do I install Pennifly on my phone?
Open pennifly.com/install on your phone, then use Share → “Add to Home Screen” (iPhone) or menu → “Install app” (Android).
The browser extension doesn't show up in my cart
Make sure the extension is enabled for the store's website in your browser settings and that permissions are set to “Allow on every website”. Reload the cart page afterwards.
How do goals and the savings battery work?
Every purchase you skip adds to your total. The top goal fills first; when it reaches its target it turns green and the next goal starts filling. You can reorder goals at any time.
Does Pennifly hold my money?
No. Pennifly is a savings coach and never holds or moves customer funds. See Privacy & Trust for details.
How do I delete my account and data?
Email contact@pennifly.com from your account address with the subject “Delete my account”. We erase your account and associated data within 30 days and confirm by email.